In-house Training Process

Follow Up Call
Once we have received your initial phone call or email, one of our Program Executives will contact you to discuss your requirements in order to fully establish your training needs.

Initial Meeting
One of our Program Executives will arrange to meet you at a convenient location. This will enable them to find out more about your company and its training requirements. Once your specific needs are established, we will then be able to allocate the appropriate training consultant.

Training Needs Analysis
We will need to spend time with your company to familiarize ourselves with your services and process to enable us to write a company specific training course. However, if you feel further investigation is required, our training consultant can conduct a full training needs analysis and subsequently produce a report which will detail findings, conclusions and recommendations on how to improve the efficiency and profitability of your company.

Pre-Course Approval
Once the recommendations have been accepted and the training solutions designed, these can be presented to you for final approval before the training is delivered.

Training Course
This will be a tailored course based on your specific needs, addressing the issues in the training needs analysis.

Feedback
To help you with your evaluation process we will provide you with course feedback. If requested, we can also provide feedback on individuals which can be used for their ongoing development.

Post-Course Evaluation
In addition to the initial course feedback, we can also provide ongoing evaluation by observing your staff in the workplace to review their progress.

Coaching
As well as training, all our consultants are qualified coaches and can provide an in-depth coaching service. This will involve observation of your staff in the workplace with comprehensive feedback and coaching. This will enable potential performance issues to be identified and solutions established, thereby enhancing and improving existing performance, leading to increased productivity and profitability.